Frequently Asked Questions

Return policy and limited guarantee against defects

(Return Policy)

While we strive to provide 100% error-free shipping, we are human and we do make mistakes. In the unlikely event that you received the wrong item or the item(s) you received was damaged in any way, please contact our customer service department at sales@KabrinisSecret.com within 7 days to let us know about the issue.

ALL REFUNDS ARE MADE IN STORE CREDIT ONLY

At Kabrini’s♥com, our primary concern is your happiness and satisfaction. That is why we offer our 30-day No-Hassle Store Credit Return Policy to all of our customers. If you have any questions regarding this policy or need specific order information, please contact us at sales@KabrinisSecret.com

Things to remember when returning and/or exchanging an item:

• By law, intimate garments that contain a crotch cannot be returned once they have been worn or tried on without a protective barrier. Please wear your own clean underwear when trying on these items. We regret that we are unable to accept returns or exchanges once the item has been tried on without an additional undergarment or that have been worn for any period of time.
• Please do not wear lotions, perfumes, powders, or deodorants when trying on your items. Also, please ensure that all items have been treated with care & respect (i.e. do not let your pets lay on them, do not leave them on the floor, do not smoke around the item or while trying it on.)
• Items that have been washed are non-returnable.
• Please ensure that all portions of the item's packaging are included with your return/exchange. This includes all bags, boxes, envelopes, and any other packaging that came with your order. There is no need to return promotional materials including special offers, discounts, coupons, catalogs, or the original envelope that was sent with your order.
• Returned merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items that have been opened and, therefore, made unsalable. Please return the item(s) in a sturdy package to ensure that the items are protected and retain their shape and quality. Any items that are returned bent or folded (with boning or wires), misshapen, smashed, stuffed, or damaged due to the manner in which they were shipped will not be accepted for a return/exchange. Please do not use fiber-filled envelopes to ship the garments back to us.
• We recommend that you ship via Certified or Insured mail for your protection. We cannot be responsible for packages that we do not receive or packages arriving damaged during shipping. Non-returnable items: Here are a few examples of garments that are non-refundable:
  
• Stockings and pantyhose are not returnable once they have been removed from their original packages.
• Items with any amount of pet hair or pet dander on them.
  
• Garments with stains, powder, deodorant, scuffs, dirt, grease or other marks on them.
• Items with boning that have been bent, folded, shaped or removed (be sure to ship items that contain boning in the same condition as they were received – do not bend or fold the items.
• Items that have been altered, washed, worn for any period of time, or tried on without a protective barrier (i.e. a clean pair of underwear).
• Garments that smell of smoke, perfume, body odor, laundry detergent or other scents.
  
• Panties or items that cover the crotch such as thongs, g-strings, Tonga bottoms, underwear.
• Costumes and Clearance / Sale items are not returnable.
• Custom made items
• Item marked as Clearance - Sale Final... Please select these items with care

Please include the following with your return shipment:

• Your RMA Number Written On The Outside Of The Package.
• The first and last name of the person who ordered the item.
• A valid email address and telephone number.
• The order number and/or the original invoice.
• The item (in new condition) with all packaging and tags intact.
• A note of explanation for all exchanges, returns, errors or damaged products.
• A detailed explanation of the desired item to be exchanged (if applicable) – Name of the item, style number (if available), size, color, and any other information needed to fulfill your order.
• We reserve the right to refuse returns or exchanges that do not meet any of the above criteria. Please follow these guidelines to ensure a smooth return/exchange process.
• Unauthorized returns will be refused.

EXCHANGES:

If you need to EXCHANGE your item for a different color, size or style...

Exchanges are simple. Request your RMA number and the address where to return your item(s) from us at sales@KabrinisSecret.com . Ship the item(s) you wish to exchange (along with your original invoice number) back us within 30 days after you receive your order. All orders must be postmarked by the 29th day after the order was received. You will need to pay for the postage to send the package back to us. Once we receive the package at our warehouse, we will process your exchange and send the specified exchange item(s) provided the desired item is in stock. Please allow 3-5 business days processing time. If the desired item is unavailable or out of stock, we will contact you. The shipping charges for the first exchange are on us. You will be responsible for the shipping charges of any additional exchanges.

If there is a discrepancy in price between the exchanged items & the original order amount (including discounts & taxes) of less than $3, we will not require you to pay for the difference. If the discrepancy is more than $3, we will need to collect that amount before the exchanged items can ship. Because we do not hold credit card information in our system, we will contact you if we need to make payment arrangements. If you would like to expedite this process, you can include a check or money order for the additional amount due with your exchange. If the discrepancy is in your favor, we will issue you a store credit for the amount due.

RETURNS: All Refunds Are Made In Store Credit Only

If you need to RETURN an item that didn't fit, you didn't like or you didn't want...

Returns for store credit are simple too. Request your RMA number and the address where to return your item(s) from us at sales@KabrinisSecret.com . Follow the instructions above and send the item(s) you wish to return to us within 30 days after you receive your order. Your order must be postmarked by the 29th day after you received your order to be considered for a full store credit. Once we receive your returned items, we will issue you a store credit. You will receive a 100% store credit of the purchase price including discounts and taxes if your items meet all return requirements. We regret that we are unable to issue a credit for shipping charges regardless of circumstances once the order has been shipped.

If you are returning a portion of your order that has previously been exchanged, you will be given a store credit minus the price of shipping the exchange. This includes the “first free exchange” offer and any subsequent shipping charges that you were not billed for.

PLEASE NOTE: If your purchase qualified for a discount or promotion (including a “Free Shipping” promotion), and you return a portion of your order you may be responsible for the original shipping charges and/or have the discount deducted from your store credit. If, after a return, your paid merchandise total is below the promotional minimum specified, we will issue a store credit for the purchase price of the returned item(s) minus any discounts or shipping fees. All other conditions apply.

Holiday Return Policy for Store Credit

We recognize that an extended Return Policy is required for Christmas, Valentine's Day and traditional gift giving holidays. Therefore, returnable items purchased from November 1st through December 24th may be returned up to 15 days after Christmas Day. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.

All customer refused shipments will result in a 15% restocking fee. Packages returned to our warehouse as undeliverable may be re-shipped for an additional shipping and handling charge.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout.

All orders are shipped discreetly in plain unmarked packages.

STANDARD SHIPPING RATES: UNITED STATES, US TERRITORIES, AND APO

NEXT BUSINESS DAY EXPRESS SHIPPING RATES (United States Only)

Canada / United Kingdom:

Up to $250.00 - $29.95 | $250.01 to $400.00 - $39.95 | $400.01+ $49.95

There are four steps to completing your order.

1.Delivery Information

2.Payment Information

3.Confirmation

4.Finished!

Under step (2) after you enter your payment info, you will see a section that says:

Gift Vouchers/Discount Coupons

Enter Redeem Code: "Enter your Coupon Code Here"

Thanks for stopping by our store.

Because our inventory changes almost daily, and we want to continue offering our customers the latest in womens fashions at the most affordable prices, we do not offer a print catalog. But the good news is, you've already found our Kabrini's.com online catalog updated with our newest items. So have fun and browse the website.

TIPS ON CARING FOR YOUR LINGERIE

It's certainly a good idea to care properly for your lingerie, and we have devoted a section of articles for general care as well as additional care for your lingerie that is more specific to the material.

 Click here to view these articles.

100% Price Match Guarantee

We're working hard to make sure our prices are the best around, but if you find another site that offers a lower price within two weeks after the date we ship your order, let us know and we'll credit your original payment method for the difference. And if we lower the price on our own site within 14 days of the order date, we'll refund you the difference as well--as long as all the conditions listed below apply.

Request your Refund

If you have found a lower price on our site or a competitor's site within 14 days of your order, Request your Refund

Our 100% Price Match Guarantee has some limitations:

1. You must first purchase the item on Kabrini’s.com before requesting your Price Match Guarantee.
2. Special promotions such as rebates, gift certificates, and "buy one, get one" offers are not eligible.
3. The item must be currently available in the same size, style, and color that it is on Kabrini's.com, and be in stock and available for purchase on the competitor's Web site.
4. Guarantee applies to Web sites only, not brick-and-mortar stores.
5. The items must be new and unused, therefore the Web site must not be an auction site, a discount site (like overstock.com and smartbargains.com), Amazon.com or a paid-membership club.
6. Web site must be run by a U.S. Corporation.
7. Price difference applies to full cost of the item minus any promotions, and does not include tax.
8. Item must be purchased on Kabrini’s.com to file a claim for 100% Price Match Guarantee, and lower price must have been found on a competitor site within 14 days of the Kabrini’s.com order date. The Kabrini’s.com price is the price after any rebates or promotional discounts have been applied to the item.
9. If claim is filed for price reduction on Kabrini’s.com within 14 days of order date, refund is for 100% of the price difference. The item must be currently available on Kabrini’s.com in the same size, style, and color that you purchased.
10. There is a limit of one guarantee claim per item, per order.
11. Guarantee only applies to purchases for personal use. Guarantee does not apply to purchases for resale or commercial purposes.

Bulk Buying Program Terms and Conditions

Kabrini's.com is excited to introduce our new "Bulk Buying Program."

Order from one, or more, of our Manufacturers, and receive the following discount.

 "Manufacturers" List Can Be Found On the Left Side Of Any Page On This Site

To take advantage of this program, follow these easy steps and start saving today!

1. Register for a Kabrini's.com account online (use the "My Account" link on the upper right corner from any page)

2. Make sure the Billing and Ship to address are the same.

3. Once you have signed up for an account, send an email to "sales@KabrinisSecret.com" using your same email address you used to create the account, and enter "Bulk Buying Program" in the subject line. We will then tag your account as a member of our "Bulk Buying Program." Now shop and buy the items you wish to purchase. Once we have completed processing your order, we will refund your account the appropriate amount based on the above chart.

Please note that:

1. Any applicable taxes and shipping charges do not qualify towards the minimum purchase amount.

2. Cannot be combined with other promotional offers / codes.

3. From time to time certain items may not be readily available for shipment. We can place these items on backorder and the entire order will ship once your entire order is ready for shipment, or you can send us an email for replacement items.

4. Ground shipping applies to our "Bulk Buying Program." If you would like to make arrangements other than ground shipping, email us and we will give you a price based on your order.